Warranty and Return Policy
LM Instruments: Planmeca warrants LM Dental instruments will, at the time of purchase, conform to specifications and be free from defects in material and workmanship for 2 years from the date of purchase. Planmeca warrants wear and tear items, such as tips of hand instruments - ultrasonic scalers - endodontic files, front surface mirrors and grinding stones / sharpening devices, for 3 months from the date of purchase. The warranty does not apply to products or parts that have been subject to abuse, misuse, negligence or accident, modified or altered, used contrary to instructions for use and maintenance, or used contrary to other provisions contained in Planmeca’s warranty.
CAD/CAM: For warranty information on the Planmeca Protection Program, please refer to the Planmeca Service Club agreement.
LM Instruments: If you are unsatisfied with your new, unopened, instrument for any reason, please contact Planmeca Customer Service (312) 668-7869 within 30 days of the date of purchase to initiate the return process. You will be provided with the RMA number and return shipping label. You must return your instrument no later than 30 days after the RMA number was given. Items purchased as a kit must be returned together as a kit (i.e. individual instruments or cassettes will not be accepted for return).
CAD/CAM: For returns on Planmeca PlanCAD® Premium software modules, please contact CAD/CAM Support at (800) 537 6070.