Planmeca Group Privacy Notice


Planmeca Group is committed to protecting your privacy.

We respect your rights as a data subject. We keep you informed about our data protection practices and the purpose and legal basis of data processing when we obtain your personal data. We retain your personal data only for as long as necessary.

We share your personal data only with appropriate and authorized third parties who also respect our privacy practices. We always use appropriate transfer mechanisms and safeguards when processing and transferring personal data.


This privacy notice explains how Planmeca and the companies which belong to the same group (collectively ‘Planmeca’) collect, manage and protect your personal data. This privacy notice is addressed to our prospective, present and former clients, business partners, dealers, and other healthcare professionals. There may exist additional privacy notices issued by local Planmeca companies: these additional notices complement this group-level privacy notice and take into consideration relevant national data protection requirements and practices.

This privacy notice describes how we at Planmeca process personal data when acting as a data controller.


In the course of our business, we collect and process personal data of our prospective, present and former clients, business partners, retailers and other healthcare professionals. The purposes of collecting and processing personal data depend on the capacity in which you interact with us. The main purposes for collecting and processing personal data at Planmeca are:

- Seeking potential customers and developing customer relationships
- Carrying out marketing activities related to our products and services
- Providing services, products and consultation to our customers including both on-site and remote technical service and support, as well as medical device and software training
- Communicating with our present and potential customers through various channels such as newsletters, customer feedback surveys, requests or inquiries, and at events
- Conducting and facilitating sweepstakes and contests
- Promoting Planmeca products and services
- Conducting market studies and research
- Administrative purposes such as planning and developing Planmeca’s business operations.

We only process personal data when we have a legal basis to do so. The legal basis depends on the personal data concerned and the specific context in which we process it.

This means that we collect and process personal data in the following cases:

- To fulfill a contract when you have entered into an agreement with us or are considering to do so
- When we have a legitimate interest such as a business or commercial reason to process personal data −these reasons might include e.g. management and development of customer relationship or business operations or sharing data with other Planmeca Group companies. When we use legitimate interest as a legal basis we carefully consider that such processing is compatible with the data subject’s rights and freedoms
- For compliance with our legal or statutory obligations
- When you have given us your prior consent to process personal data.


The data we process depends on the nature of our relationship with you. We typically process personal data categories such as:

- General contact information and other information such as name, phone number, e-mail address, mailing address, and other contact details
- Company information and information on the function and job title of contact persons of our clients
- Data related to the customer relationship and contractual relationship, such as information related to orders and transactions, and information related to providing and administering our products and services
- Data related to customer interaction, e.g. customer contacts and demo requests or inquiries via our websites, or social media activity
- Data related to events and training organized by us or other associated parties
- Data related to any online accounts on our online stores, extranets or other online services
- Data collected from the use of our websites or other online services (e.g. cookies)

This data might be directly provided by you, or it might be collected from our business partners (e.g. contact info of healthcare companies), or other third parties. The data we collect from you comes from a variety of channels, such as when you contact us, purchase our products or services, or take part in our events.


We will only retain your personal data for as long as necessary to fulfill the purposes described in this Privacy Notice and to comply with mandatory legislation such as accounting requirements. As a general rule, we process relevant personal data for the duration of the customer relationship and for a predefined period after the relationship ends.

We aim to make sure that personal data we process is up to date and correct. In some circumstances, we may anonymize personal data for e.g. statistical purposes.


We may share personal data within our group companies and regional dealers and suppliers. In some cases, we may also share personal data with appropriate and authorized third party recipients when providing services for you. We may also transfer personal data to our subcontractors that process data on our behalf for e.g. IT development, hosting and support. We only share information with government authorities if required to do so to comply with a legal or statutory requirement.


We maintain appropriate and adequate organizational, technical and physical safeguards designed to protect against unlawful or unauthorized destruction, loss, alteration, use or disclosure of, or access to, the personal information provided to us. Only authorized persons have access to the personal data we maintain, and the access is on a strict 'need-to-know' basis. We require all employees who have access to any personal data to handle it strictly confidential.


If you have questions about data protection at Planmeca or if you need any further information, please contact


We may update this privacy notice without prior notice when necessary to reflect changes to our data protection practices. This notice was updated on March 11 2020.