Frequently Asked Questions
Q: Can I get my LM Instruments on subscription?
A: Yes, by clicking the Subscribe and Save button on the product page. To learn more details, please visit the promotions page.
Q: Are LM Dental instruments autoclavable?
A: Yes. All LM Dental instruments are autoclavable at the maximum temperature of 137 degrees C. Please follow the general maintenance protocols as well as the instruments of the cleaning and sterilization unit. Planmeca is not responsible for damage to instruments caused by incorrect or misuse of any sterilization process.
Q: How do I care for my new LM Dental instruments?
A: Please follow general instrument maintenance procedures as well as cleaning and sterilization unit manufacturers’ instructions. Use LM-Servo® instrument cassettes to protect the instruments and avoid injuries from the sharp tips. Ideally, LM Sharp Diamond™ instruments would be processed separately from other instruments and products to eliminate the theoretical occurrence of particle cross contamination. You can find more information on LM Dental instrument maintenance on the Care and Maintenance Guide page at https://shop.planmecausa.com/pages/care-and-maintenance-guide.
Q: How long should I expect my LM SharpDiamond™ to last?
A: LM Sharp Diamond™ instrument will not last forever. Eventually, and very gradually, they will become dull. When you feel that your LM™ Sharp Diamond instrument has become dull, it is time to replace it with a new instrument. The overall lifespan of LM Sharp Diamond™ instruments should be similar in length to your current instruments, but during their useful life they never need to be sharpened.
Q: Is sharpening of the LM SharpDiamond™ instruments required?
A: No. Do NOT sharpen or clean SharpDiamond™ instruments with an abrasive tool. They have a breakthrough, ultra-hard coating that keeps them razor sharp.
Q: Can I sign up for promotions?
A: Yes. Please complete the “Get Our Latest Promotions!” sign-up at the bottom of our home page to receive product updates and promotional information.
Q: What is the Warranty for LM Dental instruments?
A: Planmeca warrants LM Dental instruments will, at the time of purchase, conform to specifications and be free from defects in material and workmanship for 2 years from the date of purchase. Planmeca warrants wear and tear items, such as tips of hand instruments - ultrasonic scalers - endodontic files, front surface mirrors and grinding stones / sharpening devices, for 3 months from the date of purchase. The warranty does not apply to products or parts that have been subject to abuse, misuse, negligence or accident, modified or altered, used contrary to instructions for use and maintenance, or used contrary to other provisions contained in Planmeca’s warranty. You can find more information on Planmeca’s warranty at https://shop.planmecausa.com/pages/shipping-delivery-return-policy.
Q: What is the return policy for LM Dental instruments?
A: If you are unsatisfied with your new, unopened, instrument for any reason, please contact Planmeca Customer Service (312) 668-7869 within 30 days of the date of purchase to initiate the return process. You will be provided with the RMA number and return shipping label. You must return your instrument no later than 30 days after the RMA number was given. Items purchased as a kit must be returned together as a kit (i.e. individual instruments or cassettes will not be accepted for return). You can find more information on Planmeca’s return policy at https://shop.planmecausa.com/pages/shipping-delivery-return-policy.
Q: Can I change or cancel my order?
A: Yes. You can contact Planmeca Customer Service (312) 668-7869 to cancel your order any time prior to it being shipped.
Q: What are my shipping options?
A: Both 2-days and expedited shipping are available. Shipping 2-day delivery is FREE; Expedited shipping 1-day is $14.99. Shipping preference is offered at checkout
Q: When will my order ship?
A: In-stock items will ship within 24 hours of order placement. We will strive to provide same day fulfillment if order is received before 5:00 PM Eastern Time.
Q: How do I track my order?
A: You will receive an email with the tracking information once your order ships. You can also review your order history and details online by logging into your account at https://shop.planmecausa.com/account/login.
Q: Can I order internationally?
A: LM Dental instruments are a favorite around the world. We do not ship outside of the United States from this store. We encourage you to contact your local preferred dental merchandise dealer.
Q: What is the Planmeca Protection Program?
A: The Planmeca Protection Program is a flexible solution that allows busy practitioners the freedom to focus on caring for their patients knowing they have the support to keep their investments operating at peak performance. Support options range from our Basic Protection Program to our comprehensive Ultimate Protection Program that covers all their Planmeca software and equipment. We even have an option for our legacy products.
Q: What is covered by the Planmeca Protection Program?
A: Depending on the customer’s choice of programs, it can vary from phone only, phone and software, or phone, software, and hardware coverage. With hardware options, parts and labor are included. One preventative maintenance appointment yearly is included in the Plus One Mill and Ultimate option. Consumables and normal wear and tear items (burs, collets, splash guards, etc.) are not covered by this program. The laptop is not part of the Protection Program and remains at a 3-year warranty.
Q: When will my credit card be charged for the monthly Planmeca Protection Program?
A: Once you sign up for the program, your card will automatically be charged on the 15th of every month. Please note, you will not receive a product from Planmeca each month.
Q: What if I decline the Protection Program?
A: You will receive a standard one-year warranty on parts and any software updates or upgrades during the warranty period. Labor is not included. After one year, all parts, labor costs, support calls, and software updates or software upgrades will be your responsibility.
Q: Can I change or cancel my Protection Program option?
A: Yes, you can request a change or cancel by contacting Planmeca Customer Service at CustomerService@planmecausa.com or by providing written notice at the address below. If you choose to move down to a lower cost option, there is no fee. If you decide to move up in coverage, you will need to pay a re-activation fee or the sum of missed months, whichever is higher if you decide to re-subscribe.
Planmeca U.S.A. Inc
2600 Forbs Avenue
Hoffman Estates, IL 60192
Attn: Customer Service
Q: Who do I contact for CAD/CAM support?
A: Please contact CAD/CAM Support at (800) 537 6070 Monday-Friday from 7:00 am to 6:00 pm Central time.